Terms and Conditions
Effective Date: October 21, 2025
Welcome to Waterworks Mechanical. By accessing our website or using our plumbing and heating services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Services Provided
Waterworks Mechanical provides professional plumbing and heating services, including but not limited to:
Emergency plumbing repairs
Water heater installation and replacement
Boiler installation and replacement
Drain cleaning and repair
All services are performed by qualified, trained, and licensed professionals.
2. Service Agreements and Payments
Service quotes are based on the information you provide during your inquiry or inspection.
Payment terms will be specified in your service agreement — before or after service, depending on the project type.
Failure to make timely payments may result in service delays, late fees, or suspension of future work.
Larger or ongoing projects may require a written contract and deposit prior to scheduling.
3. Scheduling and Cancellations
Appointments are scheduled according to availability.
To cancel or reschedule, please notify us at least 24 hours in advance.
Missed appointments without prior notice may incur a cancellation fee.
Emergency service requests are handled based on technician availability.
4. Customer Responsibilities
To ensure quality service, customers agree to:
Provide accurate details about the issue and property.
Allow safe, reasonable access to the work area at the scheduled time.
Follow any preparation or post-service instructions provided by our technicians.
Maintain systems and fixtures as recommended after installation or repair.
5. Safety and Liability
Our team follows all applicable safety and building codes to ensure reliable and secure service.
Waterworks Mechanical is not responsible for:
Damages resulting from pre-existing plumbing or structural issues.
Failures caused by customer negligence or unauthorized modifications.
Delays or damages caused by circumstances beyond our control (e.g., weather, supply shortages).
While we strive for complete satisfaction, some issues may require follow-up visits or ongoing maintenance to achieve long-term results.
6. Warranties and Guarantees
All installations performed by Waterworks Mechanical include a 1-year warranty on labor and parts (unless otherwise stated in writing).
Warranties may be voided if systems are tampered with, improperly maintained, or modified by another provider.
7. Use of Website
By using our website, you agree to:
Provide accurate and truthful information when submitting a quote request or contact form.
Not use the website for fraudulent, malicious, or unlawful purposes.
Understand that all website content — including text, graphics, and service information — is the property of Waterworks Mechanical and may not be copied or reused without written permission.
8. Limitation of Liability
Waterworks Mechanical will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
Our total liability is limited to the amount paid by the customer for the specific service rendered.
9. Changes to Terms
Waterworks Mechanical reserves the right to update or modify these Terms and Conditions at any time.
Updates will be posted on this page with a revised effective date. Continued use of our website or services indicates acceptance of the updated terms.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Waterworks Mechanical
📞 Phone: 617-404-2478
📧 Email: waterworksmechanicalinc@gmail.com
🕒 Hours: 7am to 7pm, Monday through Saturday
📍 Main Service Area: Winchester, MA